Property Owners

Glad you asked that! We do not charge any commission to the owner at all! Our model is different, in that we apply a fee to the rate that the holidaymaker pays. So, we agree the rate that we will pay for your property based on our published tariff. The rate shown is the rate you get. Remember, we pay your cleaning fee on top of those rates. We pay a lot more to our owners than any other rental agents in Murcia, as we enjoy the economies of scale associated with such a large portfolio of properties.

Our job is to get you the best return on your investment, whilst remaining competitive in the market place. We know that demand always outstrips supply in Murcia, so whilst some owners might be tempted to offer huge discounts to get an early booking; we know that good renters pay good money to get a good property, and we are hardly ever left with any properties by the time summer comes. We filled all of our properties this summer, and paid all of our owners the contracted rate!

We have staffed offices in La Torre Golf Resort, Hacienda Riquelme and Mar Menor Golf Resort. All are open Mon - Fri 10am - 5pm, and La Torre Golf Resort office is on Saturdays too. We are also very happy to meet at your property as well by appointment.

Anyone with a Facebook account thinks they can be “Booking Agents” and promise to find you bookings, but you’ll soon find out that you need your agent to be a lot more proactive and spend a decent budget on attracting people to the resorts and to your property.

Relying on enquiries from Facebook is just not going to cut it. Neither is “word of mouth” alone.

We feature your property and handle bookings from over 30 channels globally like Booking.com, HomeAway, AirBnb, Holidaylettings, TripAdvisor and all of the foreign versions of these channels. We pay more than others to ensure that we feature as partners and benefit from preferred positioning and marketing to increase exposure. In addition, we spend a lot of money on high profile, high yield marketing campaigns using targeted media outlets and initiatives to put your property in front of those that are most likely to buy. We also use radio, newspaper, sponsorship and many other methods to give your property a truly global presence.

When Covid happened, we paid out over €250,000 in refunds in the first few months. Happily, because of our international reach, we immediate received bookings from Spain, France and Belgium from people in the same position and unable to fly. Other agents who only focus on the Brits or Scandinavians were unable to respond quicky enough as their models do not allow for engaging with channels the way we do.

With the largest portfolio of holiday rental properties in Murcia, more owners trust us to maximise their revenue than any other booking agent. We are the only booking agents in Murcia with no set up fees and no commission. Couple that with our global reach and entirely flexible offering and it’s hard for anyone else to compete.

Our service is unique to Murcia in so far as we advertise your property on a huge network of “Channels”. A Channel is a rental website such as Booking.com, HomeAway, Holidaylettings, Airbnb and the like. We are partnered over 30 Channels giving a global audience of 30 million travellers each month!

Many booking agents say they offer you a global presence, but in reality, just put a selection of their properties on selected channels. We put all properties on all channels to give you the widest audience possible. As new channels are born, you'll be on them.

For you to advertise on all the rental websites that we cover would not only cost a great deal, but would be very labour-intensive in updating availability, rates, cancellation policies, photos etc as well as answering enquiries from potential guests on each Channel. There is also a big danger of double booking. So, avoid the hassle and register your property with us, using the link below.

Furthermore, the rental websites typically use a “quality” system to prioritise listings. So those that are the best quality will come first. A quality listing usually means lots of high-quality photos, a very fast response to enquiries, a history of accepting all bookings and several decent reviews from previous guests. That’s a big ask for an experienced owner let alone a new owner, so you will be pleased to know that you will benefit from the collective high-quality rating of all our properties.

As well as being advertised globally via our Channel Partners, we have a great reputation around the resorts and have a very successful social media presence, which local people, and those in the know, use to book accommodation for themselves, friends and family.

Via our award-winning guest app (iPhone & Android), our automated systems will ensure that your guests know how to find your property, how to check in, who to contact if there is a problem, etc. Your only real responsibility is to keep your calendar up to date and we’ll provide you with a shared calendar to do that. So, if you or your friends or family are coming, just mark it on the Owners App and we won’t book it out for that time. Alternatively, you can email us your blackout dates and we’ll do it for you. There is no charge at all for having owner bookings on our system, and we will look after you and your family with the same high standards as your guests.

Yes, you will need someone here in Spain who looks after your property. A Keyholder or Property Manager is responsible for checking your property regularly and running the boiler, air conditioning etc. In the event of a fault, they will fix the issue using local suppliers. They will get your place ready for guests, cleaning and preparing for arrival, and they will deal with any guest questions or issues on your behalf. WE have strict service levels with the booking channels, and so its important that your keyholder is fit for purpose. It's also important that they are legally registered and able to provide invoices for anything we have to pay them for, such as cleaning or replacing any broken items etc. If your property is in La Torre Golf Resort, then we can provide this full service for you under one roof. For other resorts, we have excellent keyholders who we partner with to provide our guests and owners with the best possible experience. These partners are regularly reviewed and vetted.

In the resorts of La Torre Golf Resort, Hacienda Riquelme and Las Terrazas De La Torre, we offer a one stop shop including keyholding, housekeeping, maintenance, laundry and everything in between. In those resorts, we prefer to take responsibility for the whole guest experience. However, if you are passionate about working with another keyholder, we can normally accommodate that, as long as they are willing to comply with our processes and high standards. For other resorts, we have “Preferred Partners” who we know we can rely on, but as long as they are legal and able to comply with our processes, we can normally work with other third party providers.

We have a set tariff which we review every year to make sure that it's both competitive in the market place, and that you get the best returns possible. Click the button below to get an idea of what you will earn at what time of year.

You are right to be concerned. It's your place in the sun, and you are bound to be nervous. But in the vast majority of cases, our guests are decent people who will treat your place as they would treat their own. We have a great deal of experience in dealing with people who want to rent holiday properties and we have a nose for sniffing out anyone that may not be the perfect guest! In a lot of cases, we know the people renting as they have used us before or know someone local. However, to be on the safe side we always collect a damage deposit before they enter the property. This is usually €500 and therefore sufficient to cover any accidental damage. This is vastly more than any other agents here and is intended as a deterrent to prevent damage occurring in the first place.

No problem. We will be marketing your property on all of the channels and that’s bound to cover any that you are currently on. You can simply “pause” the listing (rather than delete it) and ours will sit in its place so you can manage everything from one calendar. We will then take care of all enquiries, quotes, bookings when they come in.

In short, yes but we can handle all that for you free of charge. We will also comply with the Police database updates as required by law. Other rental agents would steer you to a solicitor and you would need to pay €250 plus VAT. However, we speak Spanish and are used to the Spanish system, so we can handle it all free of charge.

As the saying goes, there are two things that are guaranteed…. Yes, you’ll have to declare your income here in Spain. If you are from a country in the EU, then you can offset some of your tax against expenses. Things like keyholding fees, utility bills and community fees can be claimed whilst the property is rented. If you are a tax resident outside EU (UK included), then you cannot claim tax relief. However, don't despair! We only pay you what is yours to keep, after cleaning and other costs if any. If you are using us for keyholding then we can make purchases on your behalf using available rental revenue, thus making that income tax free. So if you need a new boiler, we can handle it all for you and you'll save money as well!

As long as you NOT a Spanish resident, we can handle your tax declarations for you for jut 120 Euros per annum.